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Cancellation and No-Show Policy

We value our customers' time and appreciate their understanding and cooperation with these policies. Our aim is to provide the best possible service to all clients, and these policies help us maintain an efficient and respectful scheduling system.

Appointment Cancellation and Rescheduling

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  • Cancellation and Rescheduling Window: Customers have up to 4 hours before their scheduled appointment time to cancel or reschedule their appointment without incurring any fees.

  • Late Cancellation Fee: If a customer cancels or reschedules their appointment within 4 hours of their scheduled time, they may be subject to a cancellation fee equivalent to 50% of the service cost.

  • How to Cancel or Reschedule: Customers can cancel or reschedule their appointments by contacting our office via phone, email, or through our online booking system.

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Late Arrivals

  • 10-Minute Grace Period: We offer a 5-minute grace period for late arrivals. If a customer arrives within 10 minutes of their scheduled appointment time, we will do our best to accommodate them without affecting subsequent appointments.

  • Potential Rescheduling: If a customer arrives more than 5 minutes late, we may need to reschedule their appointment to avoid delays for other clients. Rescheduling due to late arrival may be subject to availability and could incur a rescheduling fee.

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No-Show Policy

  • Definition of No-Show: If a customer does not arrive for their appointment and we have not heard from them within 10 minutes of the scheduled appointment time, they will be considered a no-show.

  • No-Show Fee: No-shows may be subject to a fee equivalent to 50% of the service cost.

  • Notification of No-Show Status: Customers will be notified of their no-show status and any applicable fees via their preferred contact method on file.

Get in Touch

If you would like to reach us by phone, please feel free to give us a call at 770-728-0291

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